If I could give Supershuttle no stars, I would. Avoid this company completely. I confirmed with Supershuttle and received the confirmation letters. At the hotel, on the return trip, the driver showed up on time. We gave him the voucher and he refused to accept it. He said we would have to pay him cash to go to the airport. We would not pay him the nearly 100 US dollars he was demanding. After arguing for nearly an hour in the van outside the hotel, he finally took us to the airport after he admitted that he had to take us since we had booked it, and after picking up another passenger in another area, we got to LAX late. Needless to say, we missed our flight and had to wait until the next day for another flight back to the UK. which meant paying for a hotel at the airport and reimbursing with out insurance later. I have complained to Supershuttle only to be told that they did not have my booking reference, even though I sent them the email with the booking confirmation that came from Supershuttle themselves! They are very unorganized and I feel that the driver was using extortion to get extra money from foreign tourists who feel vulnerable in such situations. Extremely unprofessional and no help from Supershuttle customer service.
The van was smelly and dirty and the driver barely spoke english. He decided to drop me at arrivals at an airport I know nothing about because he said the line up for departures was too long. I had two big suitcases and a bag and had to find my way to departures and my airline. He drove really fast and I felt really uncomfortable on one of the curves that we were actually going to crash. Then at the end he actually stood there looking at me to give a tip. Would not use again.
I give this shuttle service a resounding ZERO I would give them negative stars if that was possible. The service from our hotel to LAX was disastrous and the driver point blank refused to help and so did the company when I called. Dispatch was too chicken to speak to me at all and Reservation had no control over anything, according to them, so they did nothing also. Nabel was a very old man that kept telling me not to upset him because he had to drive so after about 10 times I told him that he should not be doing this job and that finally shut him up. Besides this transfer we also took a tour with them and we had to change buses 5 times it was ridiculous!! I highly recommend that no one use this service and maybe they will go out of business because they definitely do not know how to run a business.
Although the drivers are on time, when you call to confirm pick up we seemed to be never in their system and they have to add you in. I don't think we would use Super Shuttle again. As I mentioned in another review they pack in too many passengers into vans that aren't that roomy