We booked 2 mini van, instead we got 1 mini van and 1 normal sedan taxi. tried to call the customer service but not able to talk to the customer service. finally we had to squeeze everything into the taxi. We would reject the taxi if we had enough time. Been sending the email about this issue to customer service but no reply at all.
Booked a roundtrip transfer from CDG to Paris hotel. Trip from airport to hotel was excellent - the driver met us on time, spoke excellent English, knew where we were going, drove directly to hotel and helped with the luggage. The return trip hotel to airport was not so good the driver was late had to call the agency to locate him, did not know which airline we were on and did not know which terminal to take us to we had to supply this information. Although he got us to the airport on time very little traffic, he drove extremely fast at times. In both trips, the vehicles used were ok but not fancy so don't expect limo-type service.
Unfortunately our driver couldn't find the hotel because of a name change. Viator was aware the hotel had recently changed names--they were the one who informed me--but apparently that information didn't make it to our driver. He was over a half hour late and it was close to rush hour traffic. I will admit he had to drive like crazy, but he got us there in time. He was a very good driver.
Driver waiting for us when we exit the airport - good
Driver didn't say anything and walked off with us trailing luggage behind - proceeded to light a cigarette when we got to car park area and then to car
Driving quite erratic through the side streets as opposed to main highway - maybe local knowledge as traffic very busy