The minibus service fine, although the day we went it took 3 minibus to accomodate all of the travellers. One of the drivers got stuck in traffic on the return trip, so was late for the pickup but the other drivers shuffled and took care of it. The guides from the drop-off point into Versailles was a disappointment. Not sure exactly what Skip-The-Line means here but we walked to outside the ticket area where they then went into to get our tickets, and then came back and told us that they were being printed. We waited in the sun for about 30 minutes waiting on tickets. Our guide then took us thru the entrance and got our headsets and left. Not much of a guiding experience. We were on the full day tour and had to ask our guide for our garden tickets. I did not think this was well organized at all. Once inside, and on our own then the self guided tour of the palace was fine, although very crowded. The palace tour only took a little over an hour, and the half day tour may have been a little tight to see all of the gardens but I'm not sure you need to. We wound up killing a lot of time. The meeting place is at a small restaurant, and it was a wonderful place to get lunch and people watch while waiting on the return shuttle.
Really convenient tour, excellent driver Pascal, you were lovely!, and beautiful part of French history. We arrived on a little street corner to meet up with our guide and the rest of our group. This specific Viator tour just gives you a person to give you the tickets and organize your meeting point. This is NOT a tour guide taking you through the buildings themselves. This could have been more organized, but I don't think that was our guide's fault. Tickets should be able to be printed prior to guests arriving instead of waiting outside for 30 minutes while our coordinator went inside to get them printed. Large groups to pass out tickets to, just took a lot of time. This is an audio guide tour with a little handheld phone you type in the room number and it tells you all about it. A fine way to see such a monument.
Nothing to do with Viator:
Versailles palace itself is SO overcrowded you could barley even walk into the next room. It was hot and bustling and shuffling. There is no way to fix this, but just be warned before you go!
Paid for hotel pick-up and drop- off, priority entry and full access. Driver was late he did call, a plus, we DID NOT HAVE PRIORITY ENTRY. People did not show up, our guide did not have tickets, her partner wasn't there with the tickets therefore we waited in the crowd for over an hour, in the rain just to get to the security gate. From hotel pickup to entry into the palace was two hours. Were warned to use restrooms immediately as they are only available at entry and exit. Stood in another line. Entered the Palace and the crowds were unbearable. Could not see anything as we were packed in like sardines. Tour leaders and their tourists pushed and shoved everyone aside. Rude doesn't cover it. So sorry we opted for this venue - I would see more in a video. The rain ended and we did the full access tour outside - that was fine. The gardens are wonderful and glad to see them in person but not at the price we paid. We met our driver on time but he was not able to drop us off at our hotel because of traffic and a construction crane not his fault - he was a good guy. We got close to our hotel and walked. I do not recommend this tour. Too disorganized and not what we paid for priority access.
I really wanted to skip the line and get transportation to Versaille. It was raining and I wanted to make the most out of my time. I would not book this way again. The ride was great, but then you are obligated to ride back with them at a set time. I wish we had one more hour. The guide really was there to just get our tickets, and get us through the group entrance. On a typical, non-winter, non-rainy day, I suppose this would work great. I'd rather find my own way there and get a skip the line pass some other way. For me, this was a total waste of money. The drive out to Versaille is about 45 minutes. It is beautiful and a must see!
I thought we were signing up for a tour w a tour guide in Versailles. We got a very nice driver who picked us up at the hotel right on time. This was very good.
But when we got to Versailles, we were handed over to a girl who first of all came late, and did not have tickets for us. We had to wait 20 minutes in the cold and rain for the tickets to be prepared.
Then we were handed head phones, and let loose.
Versailles is not at all well-marked, and we had to figure out for ourselves where things were. For instance, we never did find the hall of the women. We got lost trying to find our way out, and ended up 10 mins late for our driver.
In talking to others afterwards, we would have been better off, for the same money, getting on a bus, then getting a real guide in Versailles.
This is one of the best excursions we have been on even though we had the time changed from what we originally booked. Careful attention was paid to efficiently communicating this information before our arrival at the hotel. Our driver Andy was punctual, polite and a source of interesting local knowledge, and being part of a small group meant we didn't miss hearing any relevant detail. Skipping the queue is indeed a big plus as it allowed us to make the maximum use of our time inside the palace and the tour of the gardens. The opulence, art and architecture is almost too much to grasp, but what a legacy for this modern age, Louis X1V had the vision or madness to leave for future generations to wonder at.