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Carrani Tours / I Love Rome needs to significantly improve its communication with their clients. I expected a 3 day group tour however ended up only spending half of the first day with a group to drive by Naples we did not leave the bus for this portion of the tour and visit Pompei. At Pompei a private chauffeur showed up and whisked me to Amalfi by myself. The tour company did not inform me this would be happening and I spent the 1.5 hour drive panicking and trying to get through to Carrani Tours to no avail. Once in Amalfi the staff at Hotel La Bussola finally explained that I would be staying with them for 2 days and will then be collected and brought back to Pompei where I will rejoin the bus and go back to Rome. Amalfi was stunning, the hotel booked by Carrani Tours was gorgeous and my balcony looked out over the entire coast. I ended up loving the tour but proper communication could've saved me a lot of anxiety.
From the pick up to our Rome hotel to the bus going to Naples, service was excellent. Mercedez Benz private transfer round trip from Pompeii to Amalfi Coast, the Hotel was fabulous!!! oceanfront view with a terrace, food was excellent, fine dining every night. The response to my inquiry via email during the tour was awesome, on time and on point. Thank Viator, I will definitely book with you again.
The natural beauty is amazing but Carrani Tours made it disappointing. I never received information about my hotel name or where it was located nor the timing. I was just dropped off at the steps of a hotel. No written info or description by the company.
Although the tour of Pompeii, lunch, and hotel was marvelous, the guide on our bus was hard to understand and not helpful. The non speaking driver that rushed a few of us off to the hotel in Amalfi made it impossible to communicate so I was without my bag for 2 days. The Carrani bus company did not help until the hotel clerk insisted and even then the driver did not come until the second day and was 45 minutes late. I was given no information on the schedule so I spent 7 hours in the hotel lobby waiting. This meant I missed the transportation that would have taken me back to Rome sooner. Also, no one told me that food was included so I spent money for meals. The hotel said they have no customer service with that bus company, they just drop people off. It is not right to say it is a tour when actually the only tour is the great guide in Pompeii.
IT-1035631595 through Viator departed Thursday, Sept 14-
I would encourage people to book a hotel in the coastal area and find their own transportation because there is no advantage to this tour. It is not a tour.
This tour was Amazing!! We loved Pompeii our tour guide was so informative and helpful. I have a slight disability and he was very good at making sure I too got the most out of the tour so appreciated! Hotel in Amalfi was perfect across the street from the ocean, Food and staff were wonderful!
On August 31 of 2016, my friend and I left Rome for a three day tour, which included Naples, Pompeii, and the Amalfi coast. From the very start, we were met with difficulties.
First, we were instructed to meet our driver at a hotel near our accommodations at 6:30 am. We arrived at 6:20 am and found him in the lobby, very irritated that we weren't already there. He tossed our luggage into the back of the van and pealed out with us and two men. As we careened through the twists and turns of Rome, we all buckled our seat belts out of necessity or we may have been thrown from our seats. Then we picked up two additional tourists and headed at breakneck speed to the Carrani tour hub. Our driver didn't tell us where to go or what to do, but we found our bus and embarked only to wait about 45 minutes to an hour to depart. I don't understand the haste and discourtesy of our first driver when we had to wait on the bus for so long to leave.
Finally we left Rome and arrived in Naples. We expected some sort of tour, but all we did was get off the bus for a photo of the bay and we were hustled back on to the bus to a hotel/restaurant where we were served tasteless and barely warm food. We were constantly reminded to tip the waitstaff at least one euro. I thought for the cost of the tour this was unnecessary and condescending.
The tour of Pompeii was fine.
After Pompeii, we separated from the main group and were driven to the Amalfi coast. We had upgraded to a 4 star hotel, and found our accommodations to be lacking. Our refrigerator didn't work the entire time we were there. We asked about it at least three times and were assured it would be fixed it was not. The room was very hot the air conditioner couldn't keep up with the heat outside. The food for dinner at the hotel was not 4 star quality at all.
Before we left the states for our Italy trip, we had booked train tickets from Naples to Milan for the afternoon of our last day on the Amalfi Coast. When we arrived at our hotel in Amalfi, we asked the staff to call Carrani and arrange for an earlier departure, from 3 to 12. They assured us that it was all taken care of. Then the morning of our departure, we discovered that the hotel staff had merely booked us a taxi, costing us each 50 Euro on top of the cost of our trip. We had paid for the transfer from the hotel to Rome, and we simply needed to leave earlier to catch our train in Naples.
The Amalfi coast was beautiful and Pompeii was an interesting visit, but I would not recommend this tour to anyone because of the expense and the low quality service, accommodations, and food.
This tour was poorly organised and there was not much communication to the group what was happening over the 3 days. We were on a bus with half the group only doing the first day of the tour which was to Naples and Pompeii then returning to Rome. We were then taken by mini bus to Amalfi not knowing where we staying and what was happening for the remaining 2 days. The 3 day tour was overpriced for what it was as the last 2 days only included accommodation and meals no further guided tours. We had free time for the last 2 days which was nice but we seemed to be paying the tour company for nothing.