We enjoyed our time on this tour. The host spoke very good English. The tour group delivered on their promise to skip the line and provide an entertaining tour. My only issue was the check-in. Previous Viator tours gave very detailed explanations on where we were to meet and what we were to look for. In this situation, we met in a very busy square, and no one told us to look for a person holding a purple umbrella. We had heard from other groups to look for someone in a blue umbrella, but there was no explanation of looking for ANY umbrella in the instructions. Additionally, the meeting place never gave a specific address, just that we were to meet close to the Haagen Dazs. I would have preferred a more detailed instruction saying like will meet with a person carrying a purple umbrella 20 meters west of the Haagen Dazs which is located on the north side of the square.
This lack of detail created more than a few minutes of concern that we were in the wrong location.
This is a mixed review. Our guide from Feel the City was good - friendly and knowledgeable, but not outstanding. I'd give her a B. While I don't think the information was anything one wouldn't get from a decent guidebook or audioguide, having a friendly person who can answer questions and move the pace along is always nice.
Problems - I experienced serious negatives with regard to communication via Viator. As soon as my tour was booked, I inquired about changing the time I was given an afternoon tour, and was trying to visit in the morning. The response was that the actual tour group would be consulted. To make a long story short, I never received follow up. After inquiring further, I finally got a message the day BEFORE the tour that they had been trying to reach me and couldn't - and offered me two additional times. I attempted to confirm a mid morning tour, and again, never heard from either Viator or Feel The City again. I tried calling the local contact number on my voucher at least three times and it was never answered. We showed up for our originally scheduled time, and it was no problem.
I'm sure this isn't always the case, but we also really didn't skip the line. I mean, we shortened it, but the line for guided tours was about 10 minutes. It looked like the regular line was about 30.
All in all, the tour itself was a fine experience, but given the trouble and stress around communication through Viator and with Feel The City, it was not worth 150. I won't be booking with Viator in the future.
Site pas sérieux à évité. Ne jamais utilisé ce site pour réservé vos billets.
J'ai réservé un billet coupe file pour 2 personnes. La date de ma réservation a été changer parce qu'il n'y avait pas de guide en Français pour le jour réservé. Pas de problème j'accepte le changement de date, qui au final n'a servi à rien car pour le jour que l'on m'a donné il n'y avait pas non plus de guide en Français. Et je n'étais pas le seul dans ce cas. Tous les Français vu sur place ont eu le meme problème que mois : visite soit en Anglais soit en Espagnol, rien en Français.
Ceci est inadmissible. Je demande le remboursement de 5 par personne en dédommagement de la visite en Français qui n'a pas été effectué, car le guide en anglais ne m ' a servi à rien
Did not receive vouchers in time for this trip despite writing to Viator 3 times in advance and asking the hotel reception to call Viatorthey were left on hold I've written to Viator again today, having still not received a response to my previous 3 messages.As such I will be asking my Credit Card Provider to take back the 52.92 paid for vouchers received too late for our planned trip.Very disappointed with poor service and lack of communication, I will certainly not be using Viator again, or recommending anyone else to do so.
horrible tour. The guide was late by over 15 minutes. Then, they decided to make those of us who had registered wait while they sold more tours. The consequence was we started almost 50 minutes late. The tour, advertised as 90 minutes was barely 60 minutes. It was very rushed. Would not recommend.
This tour started off extremely frustrating!! The meeting area was poorly defined so we got there over 30 minutes before we were supposed to meet. We could not find anything to determine our tour group.
We tried the phone number and several attempts said the same thing, not available!!
We were wondering if we had been scammed at this time. Eventually we found two other couples looking puzzled as us. They were looking for the tour group as well. There was no purple umbrella or marking. As time approached, someone finally found the group across from the square it was supposed to be at. We were a little relieved. After checking in, we headed off a little delayed as some people were missing. We then stood outside the Alcazar entrance for another 10 minutes at least. Finally they explained some people from our group were missing, they could not find as well.
We waited still at least another 15 minutes. Told the missing people were on their way. Not sure where from as they strolled in at least 45 minutes late if not more. We had a later booking, and now we were pressed to complete the tour. The woman leading the group told our tour guide we had to wait, though several of us complained.
The tour was well presented, not much architectual explanation. The latecomers were more interested in their phones... which was distracting.
I assume because of the lateness, we hurried through some sections. The guide was ok. We were left with little time to wander the gardens due to the lateness.
The Alcazar was amazing and worth touring, not sure if this group is one we would recommend.